Appeals of citizens and legal entities

On the Procedure for Addressing the Miory District Executive Committee

For reference and consultation matters, you can contact the "hotline" by phone: 8 (02152) 5 14 55 from 8:00 to 17:00 (except Saturdays and Sundays).

Written appeals should be sent to the Miory District Executive Committee at the following address: 17 Dzerzhinskogo St., Miory, Vitebsk Region, 211287.

Electronic appeals are submitted through the state unified (integrated) republican information system for recording and processing appeals from citizens and legal entities (website обращения.бел).

Every Saturday from 9:00 to 12:00, "direct telephone lines" are held by the management of the Miory District Executive Committee.

Rights of Applicants

to submit appeals, to present arguments to the official conducting the personal reception;
to familiarize themselves with the materials directly related to the consideration of their appeals (except for materials containing information whose dissemination and (or) provision is restricted), including making excerpts from these materials, and photographing them;
to submit additional documents and (or) information or to request their retrieval, including in electronic form, if the retrieval of such documents and (or) information does not affect the rights, freedoms and (or) legitimate interests of other persons and does not contain information constituting state secrets, commercial and (or) other information protected by law;

to withdraw their application before its substantive consideration;

to receive responses (notifications) to applications;

to appeal in the established manner the responses to applications and decisions to leave applications without substantive consideration;

to use technical means (audio and video recording, filming and photography) with the consent of the official conducting the personal reception;

to exercise other rights provided for by the Law of the Republic of Belarus of July 18, 2011 No. 300-Z "On Citizens' and Legal Entities' Applications" (hereinafter referred to as the Law) and other legislative acts.

Obligations of Applicants

to comply with the requirements of the Law;
to submit applications to organizations, individual entrepreneurs in accordance with their competence;
to treat employees of organizations, individual entrepreneurs and their employees with respect, not to use obscene or offensive words or expressions;
to promptly inform organizations, individual entrepreneurs about changes in their place of residence (place of stay) or location during the period of application consideration;
to fulfill other obligations provided for by the Law and other legislative acts.

Requirements for Applications

1. Applications shall be made in Belarusian or Russian.

2. Written applications from citizens must contain:

the name and (or) address of the organization or the position and (or) surname, given name, patronymic (if any) or initials of the person to whom the application is addressed;
the surname, given name, patronymic (if any) or initials of the citizen, the address of their place of residence (place of stay);
the essence of the application;
the personal signature of the citizen (citizens).

3. Written appeals of legal entities must contain:

the name and (or) address of the organization or the position and (or) surname, first name, patronymic (if any) or initials of the person to whom the appeal is addressed;
the full name of the legal entity and its location;
a statement of the essence of the appeal;
the surname, first name, patronymic (if any) or initials of the head or person duly authorized to sign appeals;
the personal signature of the head or person duly authorized to sign appeals.

4. Remarks and (or) proposals are entered into the book of remarks and proposals in accordance with the form of the book of remarks and proposals established by the Council of Ministers of the Republic of Belarus.

5. The text of the appeal must be legible. Handwritten appeals must be written in a clear, legible handwriting. The use of obscene or offensive words or expressions in appeals is not allowed.

6. Documents confirming the powers of the applicants' representatives must be attached to written appeals submitted by them.

7. Appeals must contain information about the results of their previous consideration, with attachments (if any) confirming this information.

Leaving appeals without substantive consideration

1. Written appeals may be left without substantive consideration if:

the appeals do not comply with the requirements established by paragraphs 1-6 of Article 12 of the Law;

appeals are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation defining the procedure for administrative proceedings, legislation on administrative procedures, appeals are appeals of an employee to an employer, or, in accordance with legislative acts, another procedure for submitting and considering such appeals is established;
appeals contain issues that are not within the competence of the organization to which they were received, including if the remarks and (or) suggestions made in the book of remarks and suggestions do not relate to the activities of this organization, individual entrepreneur, do not concern the quality of goods sold, works performed, services rendered;
the deadline for filing a complaint has been missed for no valid reason;
the applicant has submitted a repeated appeal, including one made in the book of remarks and suggestions, and it does not contain new circumstances relevant to the substantive consideration of the appeal;
correspondence with the applicant on the issues set out in the appeal has been terminated;
appeals contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to appeal.

2. Oral appeals may be left without substantive consideration if:

documents identifying the applicants, their representatives, as well as documents confirming the powers of the applicants' representatives, have not been presented;
appeals contain issues that are not within the competence of the organization where the personal reception is held;
the applicant has already been given a comprehensive answer to the questions of interest, or correspondence with this applicant on such issues has been terminated;
the applicant uses obscene or offensive words or expressions during the personal reception;

the applicant uses technical means (audio and video recording, film and photo shooting) without the consent of the official conducting the personal reception, and refuses to stop their use;
the applications contain threats to life, health, and property, incitement to commit an unlawful act, or the applicant otherwise abuses the right to apply.

Withdrawal of Application

The applicant has the right to withdraw their application before its substantive consideration by submitting a corresponding written or electronic statement.

In case of withdrawal of the application by the applicant, the organization or individual entrepreneur shall cease the substantive consideration of such application without notifying the applicant.

The originals of the documents attached to the application shall be returned to the applicant.

Appealing Decisions on Applications

The organization's response to an application or a decision to leave an application without substantive consideration may be appealed to a higher authority.

The organization's response to an application or a decision to leave an application without substantive consideration, after appealing to a higher authority, may be appealed to court in the manner prescribed by law.

A response to a complaint to a higher authority may be appealed to court if a new decision within the competence of the respective higher authority is made during the consideration of this complaint.

A response to an application or a decision to leave an application without substantive consideration by an organization that does not have a higher authority, as well as by an individual entrepreneur, may be appealed to court in the manner prescribed by law.