IMNS informs
1. A cash receipt in a taxi as a guarantee of passenger rights protection
When paying for a trip in cash or by bank payment card, the driver is obliged to issue a payment document (hereinafter referred to as a receipt) to the passenger. Upon receiving it, the passenger understands that their money has not bypassed the carrier's cash desk and taxes will be paid from this amount.
A receipt not only confirms payment for taxi services rendered but also guarantees the protection of the rights of an injured party in the event of an insured event (the fact of harm to the life, health of the passenger and (or) loss, shortage or damage (spoilage) of their luggage during boarding, transportation, disembarking of the passenger or loading, transportation or unloading of luggage).
When boarding a taxi before paying in cash, the passenger should ensure that the taxi is equipped with a taxi software cash register or a cash register combined with a taximeter (hereinafter referred to as cash register equipment).
If the driver refuses to issue a receipt upon receiving cash payment from the passenger for the trip, the passenger can submit their complaint about the violation of the cash acceptance procedure through the "обращения.бел" system or by calling the tax authorities' telephone information system "Contact Center".
For reference. Access to the tax authorities' "Contact Center" is provided through a single phone number 189 for all telecommunication operators, or by calling 8 (017) 229 79 79.
The passenger also has the right to inform the tax authorities about offenses in the following cases in the manner specified:
absence of information about the carrier, driver, vehicle in the Register;
non-inclusion, malfunction of cash register equipment;
discrepancy between the amount paid and the cost indicated on the receipt for the trip;
absence of the required details on the receipt (name of the road carrier, UNP, vehicle state license plate number, date and time of service start and end, total cost of services, unique identifier (24 alphanumeric characters, QR code), other information).
When taking a taxi ride with faulty or switched-off cash register equipment, if the passenger cannot obtain a RECEIPT
In case of a conflict situation and a threat from the driver to harm the passenger's life or health, it is recommended to make a free call to the short number 102 and report the unlawful behavior of the taxi driver.
In addition, the passenger can check the integrity of the road carrier and clarify the location of both the driver and the vehicle in the "Register of Road Passenger Transportation in Irregular Service" (hereinafter - the Register) by following the link: https://reestr.mtkrbti.by.
For reference. In accordance with the Decree of the President of the Republic of Belarus of 25.01.2024 No. 32 "On Road Passenger Transportation", a state information resource "Register" has been introduced. The register includes information about road carriers, vehicles, vehicle drivers, dispatchers of road passenger transportation in irregular service, and taxi dispatchers.
Inspection of the Ministry of Taxes and Levies of the Polotsk District
2. On the use of cash register equipment
Tax authorities remind that business entities must replace or update cash register equipment by April 1, 2025! Legal entities and individual entrepreneurs who have not replaced or updated their cash register equipment must immediately contact the technical service centers for cash registers or software cash system operators.
Information about new models of cash register equipment, their areas of application, and their suppliers is posted (and updated) on the official website of the Ministry of Taxes and Levies in the section Tax Control/Control over the acceptance of payment instruments and the use of cash register